Refund Policy

Effective August 5, 2026

Failed generation requests

If Gray Rabbit detects that a text-to-image request failed before delivering a result, the credit used for that request is returned automatically. If it is not restored, contact us with the approximate request time and your account email.

Purchased credit packs

You may request a refund for unused purchased credits within 14 days of purchase. Credits already consumed by completed AI requests are not refundable merely because the result did not meet a subjective preference. This does not limit any mandatory consumer rights.

Duplicate or unauthorized charges

Contact us promptly if you believe a charge was duplicated or unauthorized. Include the order or receipt identifier, but never send a full card number. We will coordinate with Creem, our merchant of record, as needed.

How to request a refund

Email [email protected] from the address associated with your Gray Rabbit account. Include the order identifier and a short explanation. Approved refunds are returned to the original payment method; bank processing time may vary.

Abuse and exceptions

We may deny requests involving consumed credits, repeated refund abuse, fraud, chargeback misuse, or violations of our Terms, except where a refund is required by law.